The Value of Listening to the Conversations about You
PR Guru Steve Rubel over at Micro Persuasion has a great piece that makes the case for why it has become extremely valuable for marketers to listen and participate in the exploding blogsphere.
He recounts the PR spectacle of the Kryptonite lock after it was discovered that a simple ball point pen could unlock these well known high security bike locks. Steve talks about how companies who keep their ear to the ground and routinely scan the blogsphere for mentions of their company/product or competitors can respond and react to potential bad PR situations before they explode and get picked up by mainstream media.
Not only is it becoming critical to listen to the conversations customers are having about your business it is also valuable to participate in the conversations. We're not talking C&D happy lawyers we're talking commenting on blogs and discussion boards and starting a corporate blog of your own. Having your own blog creates another channel to initiate a conversation with customers and prospects. The blogshere is not something you can control but positive and negative messages can be influenced by being forthcoming and responsive to the conversations occurring around you.
Click over and read the story if you aren't familiar with it.
November 9, 2004 in award winning design, award winning magazine, Award winning publications, Blog Outsourcing, Blogging Tools, build credibility, Building B2B Relationships, Business Marketing, Business newsletter, CMO, Web/Tech | Permalink
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