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Getting Answers on the Go

MobileanswerscolorTwo important things you can do to help build your B2B customer relationships:

Understand Them - It's important to understand the terms, phrases and jargon a customer is using. You can't always ask them to define every word they use. You need to at least appear knowledgeable.
Inform and Educate - Often when you are meeting or speaking with customers and prospects a new term idea or concept comes up and more information is needed for full understanding.
I know what you are thinking. "Google is your friend!" and that is true providing you have a net connected computer handy.

When you don't have a computer handy. Reach for your BlackBerry and pull up MobileAnswers. From the Answers.com people, MobileAnswers accesses Wikipedia and other sources to provide information on over one million subjects.

It will have you looking like the goto person you want to be.

via bb hub

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March 31, 2005 in award winning newsletter, Blog Outsourcing, Building Customer Community, Business newsletter, Web/Tech | Permalink

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[Source: BeConnected] quoted: Inform and Educate - Often when you are meeting or speaking with customers and prospects a new term idea or concept comes up and more information is needed for full understanding.I know what you are thinking. "Google is yo... [Read More]

Tracked on May 15, 2005 6:31:13 AM

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