« Staying Alert to Your Customers | Main | Bezos Goes With His Intuition »
Senagal Wishes for Rain in France
Buried in this Wired News story about French firms outscourcing their telemarketing to the french speaking sub-Saharan African nation of Senegal is a mention of how local weather information is valuable customer intuition for telemarketers. From the article:
"The center works with a local college to make its telemarketers' accents as neutral as possible. And it checks Internet weather reports so callers can refer to the weather or concentrate their efforts on a specific area if it is raining there and people are more likely to be indoors."read
July 19, 2004 in Blog Outsourcing, build credibility, Web/Tech | Permalink
TrackBack
TrackBack URL for this entry:
https://www.typepad.com/services/trackback/6a00d8341c459653ef00d83463fc0669e2
Listed below are links to weblogs that reference Senagal Wishes for Rain in France: