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Knowing Where You Are Calling
Has the concern over off-shoring of call centers gone mainstream? I just spotted a TV spot for 1800 Dentist that clearly states that their operators are "right here in the USA."
Have you found any sensitivity to the issue of off-shoring call centers in your marketing work?
December 9, 2004 in audio publication, Blog Outsourcing, blog publish, Building Customer Community, Business newsletter, Current Affairs, Television | Permalink
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