« Google Goodies to Go | Main | Productivity Hack: Abreviation Tools »

Customer Intuition Tidbit for USPS

USA Today reports that the United States Postal Service(USPS) expects to process 33.5 million fewer tax returns on April 15th this year than they did 5 years ago. The decline comes as a result of the hugely popular and convenient e-filing system. That's close to $12.5 million in lost postage revenue for one day.

It appears that the only solution the postal service sees to the obvious "buggy whipping" they are receiving at the hands of the internet is to raise postage rates. They've asked for a two cent increase for first class stamps. Many of their former customers may not take a break from their email reading and online bill paying to notice.


tags: | | |
What's a tag?

April 18, 2005 in Blog Outsourcing, blog publish, Building Customer Community, Current Affairs, Web/Tech | Permalink


TrackBack URL for this entry:

Listed below are links to weblogs that reference Customer Intuition Tidbit for USPS: