VideoNewsletters.com



About BeConnected

  • Peter Davidson
    Peter brings over twelve years of marketing experience for both a professional services firm and a large non-profit organization. Peter has built successful permission email marketing systems, word of mouth marketing programs and has built communities of interest around a variety of topics using blogs. He currently writes for three blogs on marketing, branding, design and technology.

BeTuitive Newsletter

Select A Category


Blog Ecosystems




  • Listed on Blogwise


« Thinking About Customer Service | Main | Customer Intuition Tool: URL123 »

Customer Intuition Tools Help Swing Bad PR to Good PR

The Scobleizer points us to this post at furrygoat about an interaction with a company rep that read his blog complaints about their software product. The timely response of the company changed his mind about the product and swung bad PR to good PR all because the company was paying attention to the blogosphere. I have been encouraging people to set up Google, Technorati and PubSub alerts and watchlists for some time now. The evidence keeps coming that monitoring the conversation about you, your company and your products is essential.

Take a couple minutes, set some stuff up and see what's being said.

Technorati Tags: | | | | | | |

August 18, 2005 in award winning design, award winning magazine, award winning newsletter, Blog Outsourcing, blog publish, Blogging Tools, Brand enhancement, build credibility, Building B2B Relationships, Building Customer Community, Business Marketing, Business newsletter, CMO, Current Affairs, Web/Tech, Weblogs | Permalink

TrackBack

TrackBack URL for this entry:
https://www.typepad.com/services/trackback/6a00d8341c459653ef00d83464079369e2

Listed below are links to weblogs that reference Customer Intuition Tools Help Swing Bad PR to Good PR:

Comments