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Listening to Customers
Interesting post on how to listen to customers. Examines how various groups from Influential Observers right on through Early, Middle and Late Adopters. Good stuff to help you balance product feedback from various types of customers.
User triangulation: how to listen to customers
Related:
Knowing When Your Customers Blog
Staying Alert to Your Customers
Technorati Tags: intuition | influential | customer | customer insights | customer communications | listening
September 22, 2005 in Blog Outsourcing, blog publish, Building Customer Community, Business newsletter, CMO | Permalink
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