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The Disadvantages of Saying "Yes"

Posted on June 01, 2005 by Sarah Eaton.

I just read an article by Kathleen Tomes about the advantages of working with "yes"-people.  (Those are the people who try to find a way to get things done rather than just cutting off a project or request, like the "no"-people do.)

Most of the time when people ask me to do something, even if it seems impossible, I'll tell them that I'll try to find a way to get them what they want.  I guess that makes me a "yes"-person. 

The problem with being a "yes"-person is that sometimes things really can't be done.  And sometimes I'm just not the right person for the job.  Being a "yes"-person can lead to coming in with lower-than-expected results for those people you told yes.  It can even lead to frustration and resentment. 

While I agree that it sure is nice to work with people who tell you they can do the things you want them to, I'd propose that there is a third category, made up of "maybe"-people that is actually the desirable kind of person to be (and to work with). 

These "maybe"-people still embody all of the good characteristics of the "yes"-person (helpful, eager, willing to learn), but also know their limitations.  No one should say yes to everything.  And I would rather have someone tell me no because they can't do it, and then find someone who can tell me yes, because they actually can.

June 1, 2005 in award winning blog, award winning magazine, award winning newsletter, Award winning publications, Blog Outsourcing, blog publish, Building B2B Relationships, Building Customer Intuition, bulk email marketing, company blog, company magazine, company newsletter, company newsletter sample, create a newsletter | Permalink


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